U.S LUGULAKE Industrial Investment Co, Ltd was founded in 2010 in United States, with production bases and customer service centers in major Chinese cities such as Hong Kong, Beijing and Shenzhen.
LUGULAKE Brand stems from a beautiful Mosuo village (an ethnic tribe in China) at the foot of Gorm Goddess Mountain. It is a mystery land where the ~walking marriage is the custom and women are highly respected. As an American brand with a Chinese name, LUGULAKE not only inherited the American spirit, but also carries forward the traditional Chinese culture of moderation and simplicity.
If you know enough about China, you must have heard a place called LuguLake. It is the name of both a lake and a village at the foot of Gorm Goddess Mountain. As the last remaining matriarchal tribe in the world, it is also known as ~Mosuo - A World of Women, which may remind you of the mysterious kingdom in that famous Chinese legend ~Journey to the West.
LuguLake Brand owner, Steven is the child of Assia who is the Mosuo woman. After Steven was born, his parents fought for the walking marriage of Mosuo, left mother lake with Steven. According to the tribe tradition, once the Mosuo woman left, she will never come back to the tribe.
To commemorate his deceased mothers homesickness of the mother lake, Steven set up LuguLake in 2010. LuguLakes inner vitality lies in courage to inherit tradition and challenge tradition.
A beautiful Mosuo woman came out and stepped into a new world, she suffered and enjoyed. Her spirit of living a beautiful life, influences Steven and his brand.
The Lugulake is just like the legend of the beautiful mother lake, where they reached, there will be extraordinary influence.
1-626-244 8606 (Customer Service Line) or [email protected]
Lugulake Direct Return Policy:
We offer 30 days money back and one year warranty for all of our products.
1.Within 30 days after you got the package
A: If there is any quality problem with the item, please contact our Customer service for returning and free exchanging a new one or full order refund.
B: For return/exchange Non-defective items, it should be in original conditions with all original package contents, and the buyer should pay the two-way shipping fee for exchange or get partial refund of item price.
2.After 30 days but within 6 months
A: For return/exchange defective item, customer pay the return cost for free exchange of a new one or item price refund.
B: For return/exchange Non-defective items, it should be in the original conditions with all original package contents, and the buyer should pay the two-way shipping fee for exchange or get partial refund of item price.
3. After 6 months but within one year---No Money Refund
A: For return/exchange defective item, customer pay the return cost for free repair and reshipping cost after repair (Repair time will normally taking at least two months). Or get a brand new one by bearing the return and reshipping fee and 15% restocking & handling fee.
B: For Non-defective items, sorry we do not accept return or exchange, and No Money refund.
The warranty will be treated as void if: The item is misused by improper operation; the item has not been installed, operated, maintained in accordance with the instruction manual; any significant repair or modification has been made before shipping it back. The warranty will be limited, and will not cover those damages due to: operations that are not specified on the user manual; fault voltage supply; fire, flood, or any other unexpected disaster. Please return faulty product in original packaging or in a protective package to prevent from physical damage.