Straw Lid Cap Works with Hydro Flask & More
by NCI

Accepted Payment Methods

Shipping & Handling

Store Location	Warminster, PA
Ships within	2 business days
Shipping Options	Standard Shipping (3-7 days)
Ships to	Contiguous U.S., AK, HI, PR, APO/FPO/DPO, PO Boxes

Shipping & Payment Policies

SHIPPING

FREE SHIPPING:

Shipping is FREE within the USA on orders of $35 or more. No Hidden Handling Fee, The Price Advertised is the Final Price at Checkout.

SHIPPING GUARANTEE:
- The UPS Service Guarantee does not apply to shipments that are delayed due to causes beyond UPS's control, such as when air or ground transportation networks are disrupted by extreme weather conditions.

- For all orders shipped in the US, to a residential, business or P.O. Box or to an APO address, we offer standard shipping at no additional cost.

- Our standard shipping varies per product and is listed on the individual product page.
- If a monitor specifies; free overnight shipping or free second day shipping; in the description it is not necessary to add it to your cart. You should continue to select standard shipping as an option.

SHIPPING CUT OFF TIME:
Most orders ship the same day if ordered by 6pm EST Monday through Friday. Purchase orders may take an additional day to process.
**Note Purchase orders do not qualify for the Overnight and Free 2 Day Shipping Promotion Discounts, please call for a shipping quote.

Exception: Orders that do not pass our fraud screening process, which may include, but are not limited to: Non Matched Billing address on file with your credit card company, alternate ship to addresses, shipping address verification, ect. may cause a delay in shipping.Please note, when using Paypal, we can only ship to the confirmed Paypal address on file with Paypal.

FREE SHIPPING THRESHOLD:
Most orders arrive within 2-6 days, however some orders can take up to 7-10 business days to arrive.To receive free shipping
1. Buy required threshold of products.
2. When you are finished shopping, click the "Checkout" button.
3. Ship these items to a single address.
4. Select Standard Shipping.
5. Enjoy free shipping on items shipped to that address.

SHIPPING HOLIDAYS:
Our warehouse follows the schedule of UPS and USPS for all major holidays.

UPS Holiday Schedule -
In the United States, UPS observes the following holidays:
New Year's Day : Thursday January 1, 2015
Memorial Day : Monday May 25, 2015
Independence Day : Saturday July 4, 2015
Labor Day : Monday September 7, 2015
Thanksgiving Day : Thursday November 26, 2015
Day after Thanksgiving : Friday November 27, 2015
Christmas : Friday December 25, 2015
New Year's Eve : Thursday December 31, 2015
New Year's Day : Friday January 1, 2016
*UPS Holiday. UPS Express Critical available. **UPS Holiday. Delivery and pickup of air and international packages only.

STANDARD SHIPPING OPTIONS:
Upgraded Shipping Options
UPS 2nd. Day Air - 2 business days with delivery Monday through Friday.
UPS Overnight - One business day to arrive with delivery Monday through Friday.
UPS Overnight Morning - One business day with delivery Monday through Friday usually by 12.00 pm
UPS Overnight with SATURDAY Delivery - One business day to arrive with delivery on Saturday. PLEASE CHECK THE ADDRESS YOU PROVIDED CAREFULLLY
We use an address verification tool to help make sure your package arrives quickly and accurately. If we cannot validate your address, your order will be delayed as we try to obtain the correct shipping information from you, so please make sure your address is entered correctly. When using Paypal as your checkout method, we MUST ship the Paypal confirmed address on file with Paypal.

USPS and UPS LOST PACKAGES:
Occasionally a package will get misdelivered, lost, or even stolen. Mail fraud is considered a federal crime so fortunately packages typically end up in our hands or yours even when they take a little "vacation". Our insurance coverage on all items specifies a signed statement is necessary from the recipient if a package does not arrive.The statement must have:
1. The shipping address
2. Name of recepient
3. Telephone number
4. Written statement specifying the package did not arrive.Once we receive your statement (which can be emailed or faxed) we will immediately file an insurance claim. The insurance company may need to contact you for additional information. It is very important that if the lost item does arrive to you after we have reshipped it be returned to sender so that we can cancel the claim. UPS claims generally take 1-7 business days to complete and USPS generally takes 15-25 days to complete the investigation.

IN STOCK:
Every Item has an availability status, these are 99% accurate. If your item is not in stock, we will give you a call or email ASAP to let you know the status of the item and the estimated date the item is due in to our warehouse.

MULTIPLE ITEMS ORDERED:
All the items will ship in the same order, if an item is unavailable, we will ship all available items and notify you of any backorders. All Items will ship with the fastest method offered for the order.

HRM USA Collects Sales Tax for most US states.
The Purchase may be subject to USE Tax by your State unless the purchase is exempt from Taxation. The Purchase is not exempt merely because it is made over the internet, by catalog or by any other remote means: and States(like the Commonwealth Of KY) require purchasers residing in the state to report all purchases that are not taxed by the retailer and pay use tax on those purchases unless exempt under the State's law. The tax may be reported and paid on the Individual income tax return or by filing a consumer use tax return.

Returns Policy

Item(s) must be returned within 45 days after arrival.
Refund will be given as: Refund Money.

Your Goal, Our Goal. Quick, Easy Returns

If, for whatever reason, you are not satisfied with your purchase, you can return it to HRM USA within 45 days of purchase date subject to conditions below. Claims for items damaged in transit must be received within (3) business days of receipt of merchandise. Refunds & Credits Refunds on returned items will be issued to the same payment as tendered at the time of purchase. Once we receive and inspect the product you will be issued a credit back to your account. Please allow 5-7 Business days for a credit to appear on your account. If payment was made by check, the refund check will not be issued within 7- 10 business days after receipt of return.

Exchanges

If the item is returned to us for exchange, please allow 2-5 business days for the replacement to be processed and shipped. All returns are shipped with our Economy shipping method and arrive within 2-10 Days.

Conditions

Please read all conditions below. If conditions are not met, HRM USA reserves the right to refuse the return or to charge a restocking fee not less than 10% or a $2.95 minimum restocking fee charge.

All returned items must be in new condition, in their original unaltered box (including the UPC code being intact) and must include all packing material, blank warranty cards, manuals, and accessories. Defective items may be exchanged for the same model or manufacturer's equivalent model. Please call us at 800-403-8285 for assistance. Please allow time to discuss any issues you may be experiencing as we may recommend tech support to resolve any issues prior to exchange. Click Here for a list of Manufacturers Tech Support Phone Numbers

No Return/Exchange on the following Hydration Packs, Water Bottles once any of the packaging has been opened or safety seals have have been broken. Computers and Computer Software, once any of the manufacturer's packaging has been opened. Heating Pads, once safety seal has been broken Electronic Software is not returnable or refundable once opened. All consumable items or hygienic items (e.g, Gels, Energy Chomps, Elixirs, etc.) once unwrapped or seal broken. Special Order merchandise, Clearance, or any item indicated on the website as non-returnable. Imprinted products. HRM USA Stores Gift Cards are redeemable for merchandise only and may not be redeemed for cash.