Cre-Away modifies third-degree creosote by converting it into a more brittle state that has a different expansion-contraction rate than the flu. During heating and cooling cycles, the creosote starts to loose its adhesive properties making it easier to remove by chimney sweeping. First, a reactive agent neutralizes the creosote making it less corrosive to metal components and less flammable. Second, a dehydrator absorbs the oils and moisture contained in some forms of creosote. Third, a combustion inhibitor helps reduce the chance of chimney fires. Finally, a magnesium catalyst helps break down third degree creosote when the flue is heated by normal use. Cre-Away is effective on all types of creosote. Not recommended for catalytic stoves. Sold per 1 pound bottle.
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Return Policy ShopChimney.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. Returns may incur a restocking fee of up to 20%, depending on the department. If the package is refused or returned without our issuing of an RA or without the RA # on it, a larger restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee. If the items is damaged in transit or DOA an exchange will be made or refund issued. Grills and Gas Products Customer is responsible for checking gas type (natural or propane) order upon receipt of order. Installed products can not be returned! Professional Products Warranty M&G DuraVent provides no warranty for the following professional products if such products are not installed by a trained professional installer: DuraTech, DuraPlus HTC, DuraChimney II, PelletVent Pro, DirectVent Pro, FasNSeal, FasNSeal W2, FasNSeal Flex, and PolyPro, and M&G DuraVents relining products including DuraLiner, DuraFlex (SW, Pro, 316, 304), and Ventinox. Lifetime Brand Chimney Liners provides no warranty for their products if they are not installed by a trained professional installer. Cancellation Policy We do not cancel orders preship at this time. Our goal is to ship orders as soon as possible so we have set up our system to automatically process your order as fast as possible. For that reason, once an order has been submitted, it cannot be canceled. If an error is made, we need you to accept the package and request a return authorization to return the package (if our return policy below allows) for a refund. Please be sure that you want to make the purchase before submitting the order. Orders refused at delivery will be assessed all of the applicable fees including a return fee, our shipping costs and a 25% restocking fee. Delivery and Damaged Shipments 1) Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right away. If you do not call us within 7 days of receipt of the item to let us know about shipping damage, we will not be able to refund you. 2) Write down any visible damage such as box crushed, torn, creased and other circumstances about the delivery. 3) If you find concealed damage, save the carton and packaging material. Call our customer service department immediately.