|Store Location||Muscle Shoals, AL|
|Ships within||1 business days|
|Shipping Options||Standard Shipping (3-7 days)|
|Ships to||Contiguous U.S.|
|Excludes||AK, HI, PR, APO/FPO/DPO, PO Boxes|
|Free Standard Shipping on all products sold by this seller.|
FREE Shipping Offer
We are extending our FREE shipping offer to all orders over $39.99 to any location within the 48 contiguous United States. At this time we only accept Paypal as a payment method. You can easily register for an account and use your credit card with them. Ken's Sewing Center cannot ship any order to an alternate address. If you use paypal we can ship to the address that is listed on your paypal account. We apologize for any inconvenince this may cause as we take fraud seriously and want to protect all of our customers who shop on Pricefalls.
General Shipping Information
Orders are processed at 9am central time Monday thru Friday.
Packages are shipped in 1-2 working days. During our peak seasons, packages may take 3-4 business days to ship. Once shipped, please allow 3-7 business days for Standard Delivery. For faster service, select our Priority Delivery (3-7 business days), Next day (1 day) or 2nd Day (2 days) service (additional ship charges do apply). Special orders and special parts orders are subject to shipping fees. NOTE for order placed after 9am central time: If your order requires same day shipping please call us at 877.536.7739 to make sure your order is shipped the method you need for the delivery time required.
Ken's Sewing Center cannot ship any order to an alternate address. We can only ship to your billing address if you use a credit card. If you use paypal we can ship to the address that is listed on your paypal account.
USA Standard Shipping & Handling Rates & Information (N1) (Allow 7-14 business days)
Applies to each Ship To delivery address within the lower 48 USA. Some large items cannot ship to a PO box. Please do include your physical address on your order in the event we have to change shipping carriers.
International Shipping Rates & Information
International shipping is not permited at this time.
Why do some items have Shipping Restrictions?
Some items have shipping restrictions attached to them. These items cannot ship via Express Delivery (Next/2nd Day Air), nor can they ship outside the contiguous USA. This may be due to their size, weight or content such as aerosol, flammable, combustible products, with the latter having strict shipping regulations attached.
When can I expect to receive my order?
Most packages will ship from our warehouse in 1-2 working days from the day an order is received. Once shipped, please allow 3-7 days for delivery. Exceptions are: special order items, drop ship items. Next Day Air and 2nd Day Air orders must be received by 11:30 a.m. CT for the order to ship the same day. If received after 11:30 a.m, the order will likely ship the following day. Saturday delivery not available. NOTE for order placed after 9am central time: If your order requires same day shipping please call us at 877.536.7739 to make sure your order is shipped the method you need for the delivery time required.
Item(s) must be returned within 30 days after
Refund will be given as: See Product for Details.
Returns & Repairs
We want to make purchasing on the Internet as easy and comfortable as possible. 100% customer satisfaction is our goal for all our customers. On rare occasions and despite our best efforts, an item might turn out to be defective. In the very unlikely event you receive a defective product we ask you to remember that we do not manufacture these products, we simply market them in the U.S. for the manufacturers and factories. With that in mind, we will do whatever it takes to help you achieve your satisfaction.
If you are in need of any repair, service, or any warranty work on your item:
email us to request a Return Authorization include what is wrong with the unit your name and full address model number and receipt number how you paid for the item Kens Sewing Center is an authorized dealer for all the products we sell. Your item will include warranty information. In the event you do not have any warranty information with your item (many companies are going electronic with warranty information) Kens Sewing Center will honor your warranty and an attempt to repair the item is the first course of action.
We will gladly repair your item under warranty. Shipping is NOT covered under warranty. We will pay the shipping within the first 30 days of you owning the product from original date of purchase in the event you have a defective item. If the problem is operator error or misuse; shipping will be charged. In the event the item is defective we will replace the item. If you desire a refund please note this on your receipt. Due to the size and activity of our warehouse, we cannot accept nor be responsible for items and shipping charges if the item is shipped to us without a prior consent and a Return Authorization number. Please ship the item to us prepaid and then email us the tracking number at firstname.lastname@example.org
Giving us your tracking number will make the refund process much quicker for you, because of the size of our warehouse. Please make sure all original paperwork, box, & warranties and accessories are intact and with the unit so we can issue a refund (excluding any shipping costs & 10% restocking fee). If an item is returned and items are missing we cannot issue a full refund. In this case the refund will be minus the cost of items missing. If the item was bought with a free shipping promotion, then the actual shipping will be deducted from the refund. Please make sure to write your RA number clearly on the box. Refunds are issued an average of 7 business days after the checking in of your returned product. After we issue the refund, it is up to your bank to post the credit on your account in a timely manner. PayPal credits take 24 hours or less in most cases. All Credit Card purchases will be charge a 3% restocking fee. If you have any questions or concerns please email us at email@example.com, we are here to help!
Exchanges: We gladly accept exchanges on any item within 30 days of purchase date. Simply ship the item back to us fully insured. Exchanges are made minus the actual shipping it cost to get the item to you. Please call us first for a return authorization number before sending an item back to us.
We are committed to providing our customers with the best products, value, and customer service, and we back that up with a 30-Day Money Back Guarantee! Ken's Sewing Center is an authorized dealer for everything we sell. This means you get a full and valid warranty with every item you purchase from us.
If for some reason your purchase does not meet your expectations you can return it for an exchange or refund. Simply call for a Return Authorization Number or email us at firstname.lastname@example.org and we will give you proper instructions on how to return the product. We CANNOT accept returns without a Return Authorization Number, so be sure to call or email us first.
Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund. All orders to Canada will be shipped UPS standard plus duty.