|Designer||ABBA Pure & Natural Hair Care|
Have one to sell? Sell Yours Now
I ordered this product when I found out it was discontinued and it was still available here. The product I received was the new version of it and it is totally different! Different ingredients, different packaging, different size. I contacted this company to return it and come to find out, you are not actually buying from this company you buy from someone else (I did not know this), and they forward your message on. I received a reply in the middle of the night asking me to send photos of the product I received. I did that and have heard nothing back! Poor customer service. If I had ordered this from a reputable company, they wouldn't make you jump through hoops to send back a product they sent to you incorrectly.
I will be doing a chargeback on my credit card as I shouldn't have to go through all this to do a return (actually according to other reviews it is very possible they wouldn't even be planning to refund my money) so my credit card company will do that for them!
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|Store Location||Las Vegas, NV|
|Ships within||5 business days|
|Shipping Options||Standard Shipping (3-7 days)|
|Ships to||Contiguous U.S.|
|Excludes||AK, HI, PR, APO/FPO/DPO, PO Boxes|
|Shipping Costs are calculated at checkout.|
Item(s) must be returned within 14 days after arrival.
Refund will be given as: Refund Money.
At Pricefalls, we strive to ensure that all customers are satisfied. You can initiate a return for most new and unopened items within 14 days of delivery. If you would like to return an item after 14 days of delivery, please follow the processes below and we will still try to assist you with a return. If a product arrives damaged or not as described you are fully protected and we will refund the full cost of the merchandise, shipping charges, and return shipping charges.
In order for your funds to be returned you must request a return directly through your Pricefalls account, by calling Pricefalls or clicking Request Return/Cancellation in your Order History. Then, Pricefalls will process your request and provide you with an RMA number (Return Merchandise Authorization Number) and return instructions. No returns will be accepted without return tracking information, an RMA number and proper execution of the provided instructions. If an item is returned and the reason is not due to a Pricefalls error or the package is labeled as undeliverable due to the incorrect address being entered at checkout, the order will be refunded less the original shipping cost. If a product arrives damaged please contact Pricefalls support within 72 hours so a claim can be filed with the appropriate division or shipping company. Additionally, if your purchase qualified for "Free Shipping" the actual cost of shipping for your item(s) will be deducted from your refund.
You must return items in new or unused condition inside of an outer shipping box with all original materials included with the shipment and the merchandise must be received your returned items at our processing facility within 45 days of delivery. All returned items are inspected and typically, refunds are not awarded for opened or used products. Returns are subject to a 15% restocking fee.
Once again, if the return is a result of Pricefalls error or defective product, we will refund the full cost of the merchandise, shipping charges, and return shipping charges. First, Pricefalls will provide you with a prepaid label upon receipt of pictures of the damaged/defective item. You can expect your refund within four weeks from the date you return your merchandise. In most cases you will receive a refund much sooner, but a four week estimate is required to allow ample time for return shipping (up to 14 days), returned product inspection (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). All refunds are issued to the original method of payment. Once your return is processed you will receive an email with your refund details.
The following items are non-returnable:
- Undergarments and other intimate apparel
- Body Jewelry (i.e. jewelry for body piercings)
- Factory-sealed sports collectible sets
- Swimwear that has been worn, used, or has tags/liners removed
- Wine and perishable products (food items, chocolates, plants & flowers and wholesale flowers)
- Any CD, DVD, VHS tape, software, video game, and cassette opened or taken out of the plastic wrap
- Specially labeled designer apparel, handbags and accessories once security tags are removed
- Costumes and Costume Accessories
- Select furniture may not be returnable and/or subject to up to a 30% restocking fee