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|Store Location||Buffalo, NY|
|Ships within||5 business days|
|Shipping Options||Standard Shipping (3-7 days)|
|Ships to||Contiguous U.S.|
|Excludes||AK, HI, PR, APO/FPO/DPO, PO Boxes|
|Shipping Destination||Components||Shipping Options|
|Contiguous US||Per Shipment||$7.00||--||--||--|
Most packages are shipped from our Buffalo, NY warehouse, and ship within 2 business days of you placing your order. However, the actual delivery time may depend on how the product is shipped, if the product is back-ordered, if your order is placed during a holiday period, or due to weather conditions. We cannot guarantee an exact date of delivery.
We ship via UPS, UPS Sure Post, USPS and large items are shipped via truck freight.
Shipping and handling for all orders shipped include insurance
For Packages shipped, Christmas Central cannot change shipping addresses, schedule a delivery time, give delivery instructions, or hold for a different delivery date. For packages shipped via UPS, UPS offers all of these as a service to you through their My Choice program and more information can be found at UPS.com
For packages shipped USPS, USPS will follow your regular postal directions.
For orders shipped via LTL, they will call to schedule delivery.
Shipping and Handling within the lower 48 states.
We offer free ground shipping on all Christmas Central orders over $77. If you need your package shipped faster we do offer Express options (the free shipping promotion does not apply to Express services).
Christmas Central uses a myriad of shipping carriers. Your order may ship via UPS, USPS, or via Truck Freight. You will get tracking and carrier information upon shipment.
Note about APO, or FPO addresses. We cannot ship any order to an APO or FPO address. Any order being shipped to one will be canceled.
Business days are Monday thru Friday and exclude all holidays.
Refused packages or packages that fail to deliver will not be re-shipped at ChristmasCentral.com's expense. Customers must contact ChristmasCentral.com to be advised of additional shipping charges. This must occur within 10 business days of order placement.
Free Shipping Promotion and $7 Flat Rate Shipping Promotion does not apply to orders shipped to Hawaii, Alaska, and Puerto Rico. Both Ground and Express shipping options are available for residents of Alaska, Hawaii and Puerto Rico. Please refer to the chart above for Ground shipping transit times to Hawaii, Alaska and Puerto Rico.
Shipping Questions? Email us at firstname.lastname@example.org or use the Live Help feature.
Item(s) must be returned within 30 days after arrival.
Refund will be given as: Refund Money.
Return & Cancellation Policy
Can I cancel my order?
Unfortunately once an order is placed we cannot cancel the order. Once you receive your order you are more than welcome to return it, but our standard return policy will apply.Can I return my order?
If you change your mind about a purchase or no longer need the merchandise, you can return it to us for store credit or a refund provided that: We receive the returned merchandise within 30 days of receipt, or before December 25th (whichever comes first)
Merchandise must be in unused condition including all hardware, instructions, any accessories that may have come with the item and is in its original packaging.
If you opt for store credit instead of a refund, Christmas Central will email you a pre-paid return shipping label. If youre in need of a label please contact a Christmas Central representative. You will be responsible for printing out the label and taking the package to a UPS drop off location.
Note: Free return shipping is only available to the lower 48 states
If you would prefer a refund back to the original payment method, you will be responsible for return shipping. You can ship your order back via the carrier of your choice. Please be sure to use a traceable method to ensure a safe and documented delivery.
Original shipping charges are non-refundable
Once your return has been processed our returns department will email you your store credit code. The code will be for the full value of the merchandise returned; you can then use the code to place a new order.Where do I ship returns?
85 Innsbruck Drive
Cheektowaga NY 14227
Christmas Central does not use RMA#sDo I have to include any paper work with my return?
Include a copy of your invoice with your email addressHow long until I receive my store credit or refund?
Generally return processing takes 2-3 weeks, during peak holiday season it may take longer.Can I exchange my order?
To exchange an order please follow the return instructions above, Christmas Central will send you a store credit that you can use to place a new order.What if there is a problem with my order?
Please promptly inspect items upon receipt, if there is a problem you must contact us within 7 days of receiving your order. We will gladly troubleshoot the problem for you and find the best solution for the issue. Do not send damaged, defective or wrong merchandise back to us unless instructed to do so by a Christmas Central representative.
We cannot take back defective items after the stated time frame, if your item(s) breaks after normal use check our warranty page - your item might still be under its manufacturers warranty. Christmas Central is not the manufacturer; any warranty will be honored by the manufacturer.
Unless we made a mistake in your order the following items are non-returnable under any circumstances:
Giant Everest trees
Grand Teton trees
Patio furniture sets
Phone: 1-800-433-0038 (or) 716-706-0320
Live Chat (located at the top right hand side of website)
Business hours are from 8: 30 a.m. - 5: 00 p.m. EST, Monday - Friday, excluding holidays.