Pricefalls
Buyer Protection

My BBB Report BBB Rating: A Pricefalls.com Marketplace Buyer Protection Seal

Is it safe to shop on Pricefalls.com?

At Pricefalls, we do our best to ensure that our sellers are reputable and professional. Non-delivery and misrepresentation is strictly against Pricefalls' policies. We do everything in our power to protect you!

How does it work?

  1. You place your order on Pricefalls.com.
  2. You pay the seller directly using PayPal or a Credit Card.
  3. The seller receives your order and processes it.
  4. Your order ships, and you receive tracking information. You can track the shipment directly on Pricefalls.com.
  5. Once you've received your order, please write a brief review!
Pricefalls.com Marketplace Sample Order

What do I do if I have an order-related issue?

1 Request Order Update

If your order has not arrived within the estimated timeframe, please navigate to the Order History section within My Account and request an order update. Please allow 48 business hours for a response. Pricefalls.com Marketplace sellers are held to a high standard and are generally quick to reply.

If your item has arrived, but is different from what was described on the product page, please contact the seller from within the Order History section in My Account. Our sellers will do their best to alleviate your concerns. Please allow them the opportunity to resolve the issue first.
Request an update
2

Contact Pricefalls Support

If you have not received a timely response from the seller, please contact us directly, and we will do our best to facilitate a prompt solution.

You can contact Pricefalls Support using our online help center, here.

We will contact the seller on your behalf. Rest assured, we won't stop until we've done everything we can to help you.

Please allow at least 48 business hours after contacting us before proceeding to step 3.
Contact Pricefalls

3 File a Dispute

In the rarest of cases, and once we have exhausted all other options, we will advise you to file a formal dispute with PayPal, your credit card company, or bank.

If you used PayPal to check out, please click here to initiate a dispute. If you checked out using a credit card outside of PayPal, please call the card issuer or your bank.

In most cases you will be covered by either PayPal Buyer Protection, or your credit card issuer's policies.

I'd like my money back, what do I do?

Contact the seller and request a refund, explaining the reason for your request. If the product hasn't shipped yet, the seller can issue a refund using Pricefalls.com. Your money will be returned to your PayPal account or Credit Card within 5 business days.

If the product has already shipped, the seller may provide you with an RMA number, and ask you to ship the product back once you have received it. Depending on the seller's policies, you may be responsible for covering the return shipping costs, and might need to pay a small restocking fee. Once the seller receives your shipment, they can issue a refund to the PayPal account or Credit Card you used to place the order.

Take a look at PayPal Buyer Protection to learn how PayPal has you covered throughout this process:

PayPal Buyer Protection

Should you need to file a dispute, PayPal requires that you do so within 45 days of your purchase.
For more information on PayPal Buyer Protection, please click here.

I didn't pay using PayPal, or the PayPal buyer protection period has ended. Am I still protected?

If the seller uses Authorize.net to collect payment, or if the PayPal buyer protection period has ended, you can always file a dispute with your credit card company or bank. They will be able to determine if you are eligible for a refund.