At Pricefalls, we do our best to ensure that our sellers are reputable and professional. Non-delivery and misrepresentation is strictly against Pricefalls' policies. We do everything in our power to protect you!
Contact the seller and request a refund, explaining the reason for your request. If the product hasn't shipped yet, the seller can issue a refund
using Pricefalls.com. Your money will be returned to your PayPal account or Credit Card within 5 business days.
If the product has already shipped, the seller may provide you with an RMA number, and ask you to ship the product back once you have received it. Depending on the seller's policies, you may be responsible for covering the return shipping costs, and might need to pay a small restocking fee. Once the seller receives your shipment, they can issue a refund to the PayPal account or Credit Card you used to place the order.
Take a look at PayPal Buyer Protection to learn how PayPal has you covered throughout this process:
Should you need to file a dispute, PayPal requires that you do so within 45 days of your purchase.
For more information on PayPal Buyer Protection, please click here.
If the seller uses Authorize.net to collect payment, or if the PayPal buyer protection period has ended, you can always file a dispute with your credit card company or bank. They will be able to determine if you are eligible for a refund.