Policy Details

Customer satisfaction is our number one goal! If for any reason you are unhappy with your purchase, we will gladly replace it with another product or refund your money. If you wish to return a purchased product please send it back to us with your name, order number, and a note indicating what you would like us to do. Also, please include your reason for returning the item. Shipping costs incurred in both directions are the responsibility of the purchaser. It is our #1 goal to ensure YOUR satisfaction. If we make an error on the item(s) we ship to you, we will incur all related shipping charges. We will offer a refund as long as the return takes place within 30 days of purchase. We will not accept returns on any item purchased at over 20 percent below its retail price. If you wish to return a sale item, it will only qualify for an exchange or for store credit. If you wish to have your credit card refunded, there will be a 15 percent restocking fee. We will not accept returns on used product without tags, climbing gear, food, mounted skis, consignment items, or any products that are identified as used in their product descriptions. Any items "refused" or "returned to sender" will incur a 20% restocking fee based on the price of the product purchased. We do not refund shipping charges in any instance. We will only refund the price of the product as long as it is in new condition and has all the tags and packaging. We use UPS or FEDEX if we are responsible for return shipping and you are in the Continental United States. It takes 2- 6 days depending on your location. Any returns on purchases over $100 will incur a 15% restocking fee. Any returns on purchases over $50 will incur a 10% restocking fee. To arrange a return, please put your order number on the outside of the package and let us know if you would like an exchange or refund. Returns can be shipped via UPS or FEDEX to: Tahoe Mountain Sports 8331 North Lake Blvd Kings Beach, CA 96143 530-546-7001 Returns can be shipped via United States Postal Service to (usually less expensive): Tahoe Mountain Sports P.O. Box 2986 Kings Beach, CA 96143 530- 546-7001