Policy Details

General Return Policy Before returning any product, you must contact our Customer Service Department within thirty (30) days of your invoice date for a Return Merchandise Authorization (RMA) number. The RMA number is good only for one (1) or more items from the same order and must match the product(s) authorized for return. The RMA is valid for ten (10) days from date of issuance. Returns will not be accepted without an RMA. Manufacturer restrictions do apply to all products. Any item missing the UPC can only be replaced with the same item. After thirty (30) days, only manufacturers’ warranties apply. NEXTDAY NETWORK, INC. reserves the right not to authorize the return of products that are no longer in production, or are being produced or published by a manufacturer or publisher that is insolvent, in bankruptcy, or will not accept returns from NEXTDAY NETWORK, INC. Software and software licensing may not be returned unless an exception is allowed by the manufacturer or the distributor of the item in question. In case of such exceptions, NEXTDAY NETWORK, INC. offers only a credit or replacement on unopened items.The warranty period and service varies by manufacturer and product. Extended warranties are sometimes offered directly through the manufacturer; please contact the manufacturer if you are interested in purchasing an extended warranty that may not be available through NEXTDAY NETWORK, INC.. ALL returns must be processed pursuant to the Return of Products Instructions listed below. Any deviation from these instructions could result in a delay in processing or a complete forfeiture of your credit. Defective products such as laser printers, inkjet printers, fax machines, opened software, memory and special order items may only be returned for a replacement and not for a credit. Shipping fees, minimum order fees and insurance charges are not refunded. Return of Defective Products A defective product can be returned within thirty (30) days of the invoice date for: credit, replacement, exchange or repair (at NEXTDAY NETWORK, INC.’s discretion). If you do not wish to receive a replacement product, credit will be issued for the product only. We will not credit the shipping costs. To return a defective product, please contact our Customer Service Department for a Return Merchandise Authorization (RMA) number and follow the Return of Products Instructions below. The RMA is valid for 10 days from date of issuance. Returns will not be accepted without an RMA. Manufacturer restrictions do apply. Any item missing the UPC can only be replaced with the same item. After thirty (30) days, only manufacturers’ warranties apply. Return of Non-Defective Products A non-defective product can be returned to NEXTDAY NETWORK, INC. within thirty (30) days of the invoice date for: credit or exchange (at NEXTDAY NETWORK, INC.’s discretion). All non-defective returns are subject to a 20 percent (20%) restocking fee. To return a defective product, please contact our Customer Service Department for a Return Merchandise Authorization (RMA) number and follow the Return of Products Instructions below. The RMA is valid for 10 days from date of issuance. Returns will not be accepted without an RMA. Manufacturer restrictions do apply. Any item missing the UPC can only be replaced with the same item. After 30 days, only manufacturers’ warranties apply. Due to manufacturers' policies, products from the following brands are accepted for repair only : Apple, Compaq, IBM, and Hewlett-Packard. NextDayPC may not accept returns for exchange, replacement or credit. No Return of Custom Orders/BTO Products NEXTDAY NETWORK, INC. does not accept returns of custom orders, build-to-order products or white boxes. Only manufacturer warranties apply to these products. If you have problems or questions regarding the return or replacement of a custom product you have received, please direct your questions to the manufacturer of the product. Cancellation of Order / Refusal of Shipment Once an order for any product has been processed (payment has been processed and the order placed with the supplier), a non-refundable processing fee of fifteen percent (15%) will be charged to the customer if the order is cancelled prior to being shipped or if delivery of the product is refused after the product has been shipped. This is covers incurred administrative and/or shipping fees.