Policy Details

Luggage Base wants every customer to be 100% satisfied. To help secure your satisfaction, we offer a 30-Day Money Back Guarantee on unused* merchandise. If for any reason you are not satisfied with the item you purchased, simply email your request for a pre-paid return label and ship it back to us. We will deduct a flat fee of $15 per package from your refund to help cover return postage. That 's it! No Hassle... ! (Excludes Blowout Specials, Price Beater orders, and Sets) !** (see Holiday Returns) *Returned goods must be in the same condition that you received them in. Used products are non-refundable. Luggage Base has the right to refuse products that are returned to us after 30 days from original delivery date or items received in used condition. Any orders refused or undeliverable for any reason will be subject to a $15.00 per package charge which is non refundable. No exceptions. **Hassle Free Returns offer not available on orders shipped to Alaska, Hawaii, Puerto Rico and AE, AP. Hassle Free Returns offer also not available on orders of 10 or more items. Shipping charges are non refundable. Hassle Free Returns pre-paid labels excludes Blowout Specials, Price Beater orders and sets. Blowout Specials, Price Beater orders and sets - 30-Day Money Back Guarantee but will not be supplied a pre-paid return label. Return Instructions * Send item back in time for us to receive within 30 days of original delivery date. * Item must be in original condition, unused, original box and have all hang tags. * Include copy of invoice or Order # plus your name and address, phone #. * Please include reason for return * You can use any carrier you prefer but we do recommend insuring the product. * Send to: LuggageBase at 670 S. Frontage Rd, Nipomo CA 93444 * Any defective items must be returned within 60 days of order date unused. All used items requiring repairs must be handled through the manufacturer if defective or through the transportation company if damaged. * Your card will be credited when Luggage Base has received and processed your returned item. Credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement. * Money orders and Cashier Checks will receive a store credit for exchange only. No refunds. * Luggage Base cannot guarantee return credit for orders that are not returned in accordance with our returns policy. * Luggage Base has the right to discontinue Hassle Free Returns policy at any time. Holiday Return Policy Holiday orders ordered after November 1st will be accept through January 10, the following year . Exchanges - For exchanges, we ask that you initiate a return following the return procedure above and simply place a new order for the desired product(s) to enable the most timely receipt of your new item(s).