Policy Details

If for any reason you are not satisfied with your purchase, you may return it within 30 days from when it was shipped for a full refund. The amount refunded will be the total cost of the watch minus any shipping charges. We do not refund our costs of shipping the watch to you (Even if you take free shipping, it will still cost us to ship the watch to you. This amount will not be refunded). In addition, any promotional gifts received with the watch must be returned with the watch. Failure to do this will result in a reduction of charges returned to you. Return Policy All returns made to Jacobtime.com must include a copy of the invoice and must be returned in the same condition as it was when received. They must include all documents and tags that were included with the watch. Any watch that has visible sign of wear, or are scratched in any way, or missing any of the original packaging, will be returned to the customer at the customers expense, and the refund will not be issued. In addition to this, we do not accept returns on any watch that was sized, whether by Jacobtime or by any other jeweler. Once the return is approved, a refund will be issued to the credit card used in the purchase, or if payment was made by check or money order, a check will be issued. When sending a watch back to us for return, please use a reliable service that is insured. Insurance and tracking is optional but highly recommended. All returns must be filed before 30 days; after that time, Jacobtime.com is no longer responsible. The Return Process All returns must be inspected and approved by Jacobtime.com before the return is finalized. 1. Contact Jacobtime.com at (877) 587-7780 or email us at sales@jacobtime.com to get approval of the return. 2. Return the watch to the location given to you by Jacobtime.com 3. Please allow approximately up to 7 days after Jacobtime.com receives the watch to process the return and issue credit.