Policy Details

Compuvest.com must be informed of any problems and/or order discrepancies (wrong product received, wrong product ordered or defective product) within 7 business days from receipt of product, for CPU within 3 days from receipt of product - fill out RMA form and indicate in detail what the problem is, or email returns@compuvest.com. PLEASE NOTE: Compuvest.com require that shipping damage or damaged product was received from Compuvest is reported within 48 HOURS of the product's delivery. Shipping carrier can take up to 2 weeks to resolve any damaged shipping claim. ITEMS SOLD AS NEW RETAIL WILL ONLY BE ACCEPTED BACK FOR AN EXACT ITEM EXCHANGE. ANY EXCEPTIONS MADE TO THIS POLICY WILL BE SUBJECT TO A 25% RESTOCKING FEE. NEW RETAIL PRODUCTS THAT WERE OPENED WILL NOT BE ACCEPTED BACK FOR REASONS OF "INCOMPATIBILITY" OR "INCORRECT PRODUCT ORDERED". IF THE ITEM YOU RETURNED AS "DEFECTIVE" IS NOT DEFECTIVE ACCORDING TO OUR TESTING, WE WILL REFUND YOUR PURCHASE PRICE, LESS A 25% RESTOCKING FEE. WE EXAMINE EVERY ITEM RETURNED TO US AS "DEFECTIVE" AND TEST THE ITEM ACCORDING TO OUR PROCEDURES FOR THE ITEM. IF, BASED ON OUR TESTING, THE ITEM MEETS THE MANUFACTURER'S OPERATING SPECIFICATIONS, THEN WE WILL IN OUR DISCRETION DETERMINE THAT THE ITEM IS NOT DEFECTIVE. IF THE ITEM YOU RETURNED AS "DEFECTIVE" IS NOT DEFECTIVE ACCORDING TO OUR TESTING, WE WILL REFUND YOUR PURCHASE PRICE, LESS A 15% RESTOCKING FEE. WE WILL NOT REFUND SHIPPING FEES IF A RESTOCKING FEE IS CHARGED. IF THE ITEM TESTS AS DEFECTIVE WE WILL REFUND YOUR PURCHASE PRICE AND SHIPPING FEES (FOR THE FIRST 30 DAYS AFTER PURCHASE, OR THE FIRST 7 DAYS IN THE CASE OF CPU'S) OR PROVIDE A REPLACEMENT ITEM, IF THE ITEM IS STILL IN STOCK AND YOU CHOSE TO TAKE A REPLACEMENT. FOLLOWING THE FIRST THIRTY DAYS AFTER PURCHASE WE WILL PROVIDE A REPLACEMENT FOR THE DEFECTIVE ITEM FOR THE BALANCE OF THE WARRANTY PERIOD, AND REFUND YOUR SHIPPING FEES. IF THE IDENTICAL ITEM IS NO LONGER IN STOCK WE WILL PROVIDE AN EQUIVALENT OR BETTER ITEM (IN OUR DISCRETION) OR ISSUE A STORE CREDIT, AND REFUND YOUR SHIPPING FEES. See below for full return details. WRONG PRODUCT DELIVERED? IF OUR RECORD OF YOUR ORDER CONFIRMATION INDICATES THAT THE PRODUCT THAT YOU RECEIVED IS INDEED THE ITEM THAT YOU ORDERED, WE WILL ACCEPT THE ITEM AS A RETURN AND CREDIT YOU WITH YOUR PURCHASE PRICE, LESS A 15% RESTOCKING FEE. WE WILL NOT REFUND THE SHIPPING FEES EITHER TO OR FROM YOU THE CUSTOMER. IF THE ITEM IS NOT THE ITEM YOU ORDERED, AS REFLECTED BY YOUR ORDER CONFIRMATION, WE WILL THEN PROVIDE A REPLACEMENT CONSISTING OF THE PRODUCT YOU DID ORDER (IF IDENTICAL ITEM IS STILL IN STOCK) OR A REFUND, INCLUDING SHIPPING FEES. See below for full return details. 1. If you believe a new item you receive is defective, please notify the manufacturer. 2. Return Merchandise Authorization (RMA) number is required for all returns. RMA number is valid for 14 days (product must be received by Compuvest.com within 14 days of receipt of RMA).Otherwise warranty for product will be voided. 3. Customer is responsible for : * matching serial numbers to the invoice; proper packaging of the returned product; all shipping charges to return the product to Compuvest.com. * keeping/ensuring time-frames of RMA and Warranty periods; ensuring all accessories are returned with product; providing return reason and detailed description of the problem. * insuring RMA number is visible on the shipping label (on shipping label only, do not write on the retail box). 4. Customer is advised to use carrier with tracking capability, as sender (customer) is fully responsible for shipping the (returned) package. 5. No refunds will be made after 30 days from date of invoice. Warranty replacement or store credit still remains in effect. No Exceptions. Store credit valid only 90 days from date of issued. 6. Refund cannot be greater than the item's original purchase price. 7. A 15% restocking fee will be applied on all returns for refund (UNLESS THE PRODUCT, IN OUR DISCRETION AND BASED ON OUR TESTING, AS DESCRIBED ABOVE IS DEFECTIVE OR THE PRODUCT IS NOT THE PRODUCT YOU ORDERED, BASED ON YOUR ORDER CONFIRMATION). Shipping charges are non-refundable in cases where restocking fee applies. 8. Customer has the option of receiving the product back at the customer's expense. The customer must notify us of that option in RMA letter. 9. Typically returns are processed by the RMA department within 10 business days from the date of receipt. Processing time may vary for different products. The return status may be checked online. 10. Compuvest.com reserves the right to make a decision based on test results, whether to replace, repair (by sending it to the manufacturer), or to refund, store credit in accordance with our return policy. 11. In case of exchange/replacement, the original warranty period transfers to the exchanged/replaced item. 12. Compuvest.com will not accept any products back that have been physically damaged, burned, abused, misused, neglected, repaired or modified. 13. Processors (CPUs) Return Policy * Return for refund within: 7 days from receipt of product * Return for replacement within: 30 days This is our Detailed Processor (CPU) Return Policy. Physically damaged CPUs cannot be returned to Compuvest.com. CPUs must be returned within 7 days from date of invoice for refund. All refunds on CPUs are made at current market value. * Opened retail CPUs may not be returned back under any circumstances - must be sent directly to the manufacturer. No exceptions * All bulk CPUs (non-retail packaging) hold 30 days warranty for replacement with Compuvest.com and not be extended. No exceptions Improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent/broken pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes (but is not limited to) improper handling and any other type of damage sustained by irregular use. Compuvest.com encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may void your Compuvest.com return policy. Buyers requesting a refund may have to pay a 15% restocking fee. Compuvest.com wills not cross-ship replacement CPUs. 14. Projector Lamps have 30 days warranty from date of invoice. After 30 days, the manufacturer warranty may apply. No exceptions. 15. Backup Cartridges, Tapes, Blank Media (CDs, DVDs, Video/Audio tapes) will only be accepted in original, sealed and unopened packaging. All opened product mentioned will not be accepted and will be returned back to the customer. No Exceptions. 16. Printer Cartridges have 30 days warranty only. Defective printer cartridges must be returned back to Compuvest.com within 30 days from the date of invoice. 17. Notebook Batteries have 30 days DOA warranty only. Defective batteries must be returned back to Compuvest.com within 30 days from date of invoice. 18. Software and Software licenses will only be accepted in the original, sealed and unopened packaging. No opened Retail software will be accepted back. OEM Software is 100% non-refundable once purchased and delivered. OEM version software is intended for system builders only and cannot be transferred to another PC once installed. Purchasers of this software are required to comply with the terms and conditions of the System Builder License, including responsibility for providing all end-user support. Compuvest.com is not responsible for any Software incompatibility and/or support. Software incompatibility does not qualify software as damaged or defective. 19. LCD Monitor Limited Return Policy Compuvest.com sells many products such as Notebooks and Monitors that feature LCD (Liquid Crystal Display) screens. Compuvest.com adheres to the dead-pixel policy that is observed by the majority of our manufacturers. In order to declare any product with an LCD screen "defective" and eligible for replacement or refund through any applicable Compuvest.com Return Policy, there must be a minimum of 8 (eight) dead LCD pixels. 20. Desktop PC, Notebook, and Tablet PC Return Policy A defective Desktop PC, Notebook, or Tablet PC that is returned for a replacement may be repaired or replaced at Compuvest.com discretion, unless otherwise required by law. We strive to uphold our standard RMA processing time for these types of items; however, in some situations the item must be sent to the manufacturer for repairs. Unfortunately Compuvest.com cannot expedite the RMA repair process in these situations, as we must abide by the manufacturer's established processing time. If a Desktop PC/Notebook/Tablet PC is returned for a replacement, but no problems are found, the Desktop PC/Notebook/Tablet PC will be returned at your (the buyer's) expense. You should be certain in your decision to purchase a Desktop PC/Notebook/Tablet PC and must agree to this policy before completing your order. By confirming your order, you indicate your agreement to this policy. 21. Cisco products. All Sales of Cisco Authorized Refurbished Equipment are FINAL. No returns for credit. Any non-working equipment that is still under warranty will be replaced by Cisco Systems. 22. ANY EXCEPTION FROM OUR POLICY IT IS SUBJECT A RESTOCKING FEE 20%.