Policy Details
All of our products are backed by a full one year 100% satisfaction guarantee. Problems happen from time to time and we want to assure you that the appropriate action will be taken to replace the cartridge with a properly working unit. Please call us at 888.465.7765 M-F 7am - 6pm PST or Saturday 8am - 4pm PST and a customer service representative will be able to set up a reshipment and return label for the problematic cartridges. UNOPENED MERCHANDISE Unopened cartridges, refill kits, or cartridge recycling mailers may be returned within 365 days of purchase for a full refund of the purchase price or a credit of the purchase price towards an exchange. Please keep in mind that shipping charges are not refundable. OPENED MERCHANDISE Refill Kits - Opened refill kits may be returned within 365 days of purchase for a replacement kit or a full refund of the purchase price. Please keep in mind that shipping charges are not refundable. If you are having difficulties with your cartridge after refilling, please visit our F.A.Q. page for troubleshooting tips or call us at 888.465.7765 as most problems can be fixed over the phone. Remanufactured Cartridges - If you are unsatisfied with your remanufactured cartridge or find it has a defect it may be returned within 365 days of purchase for a replacement cartridge or a full refund of the purchase price. Please keep in mind that shipping charges are not refundable. Contact us at 888.465.7765 M-F 7am-6pm and Saturdays 8am-4pm PST to set up a replacement or return. Laser Toner Cartridges - If you are not fully satisfied with your laser toner cartridge or find it is defective it may be returned within 365 days of purchase for a replacement cartridge or a full refund of the purchase price. Please keep in mind that shipping charges are not refundable. Contact us at 888.465.7765 M-F 7am-6pm and Saturdays 8am-4pm PST to set up a replacement or return. Compatible Cartridges - If you are unsatisfied with your compatible cartridge or find that it is defective it may be returned within 365 days of purchase for a replacement cartridge or a full refund of the purchase price. Please keep in mind that shipping charges are not refundable. Contact us at 888.465.7765 M-F 7am-6pm and Saturdays 8am-4pm PST to set up a replacement or return. Original Equipment Manufacturer (OEM) - Cartridges Name brand cartridges (Apple, Canon, Compaq, Epson, Hewlett Packard, Lexmark) are covered by their respective manufacturer's warranties. If you have a defective item, please contact the manufacturer to verify the manufacturers' warranty. We do not accept returns of open OEM cartridges. Inkjet Cartridge Recycling Mailers (Ink Mail) - 123inkjets does not accept opened mailers or mailer recycled cartridges as return products. Cartridges recycled through the mailer service are NOT warranted by 123inkjets, but by the recycling company. Once redeemed, the warranty provided by the recycling company is the lone warranty provided on the cartridge. 123inkjets does not provide additional warranty. For more information on the warranty provided please review the insert included with your mailer box.
This Store offers the below stated payment options. Take the time to become informed on the offered options. Upon sale, you will be able to choose how you would like to pay for this item, using one of the methods listed below.
Please make payments via Paypal.