Shipping and handling
- Item location: North Hollywood, CA - USA
- Shipping to: United States
- Shipping Cost: $12.99
Return Policy
- Item must be returned within:
30 days after the buyer receives it
- Refund will be given as:
Money Back
Policy Details
What We Require As a Condition of Your Return: Products must be returned in the exact condition you received them (this means brand new) and in the original box and/or packaging and manufacturers tags still affixed. Please See Terms & Conditions Here. Any electronic product that has been opened and/or used cannot be returned unless the unit was received defective. We will help you with shipping the defective product directly back to the manufacturer. Under qualifying circumstances, free shipping (if you received it) and return shipping will be deducted from your refund amount. Please send any products under warranty directly to the manufacturer after talking with K2 technical support. Call or email us at: customer-care@k2scuba.com if you have any questions about our return policies. If your equipment hits water, you wash it, dive it, scrub the mask, or get it submerged in any way, it is now considered used! As crazy as it sounds, we will also accept your used equipment return up to 60/90/120 days from date of original purchase. Special orders* are excluded from the 365-Day Warranty Policy. *. . the small print part! Computers, Cameras/Camera Equipment, Software, & Music are not returnable after 10 days or once opened, and O2/Helium Sensors, Tanks, Weights & any Atomic Aquatics product purchased are not returnable at all. If you get it wet, it is used equipment. Product must be packaged in it's unopened state, with tags affixed, and be and look spank brand new. Also, If your product is a hard-to-get, special order item, specialty/wicked expensive item; and we go to great lengths to track it down, get it ordered, ship it and deliver it. . . and you change your mind? If we can resell your special order, AND you are allowed to return it, you are subject to a 20% Restocking Fee! The USED STUFF 60/90/120 Return Policy Please See Terms & Conditions Here. We will accept your used return item up to 60/90/120 days from date of purchase. Here is how it works: Up to 60 days after your purchase date, you will receive 50% of the purchase price of the return item in the form of K2 Scuba store credit toward future merchandise. Between 61 and 90 days after your purchase date, you will receive 25% of the purchase price of the return item in the form of K2 Scuba store credit toward future merchandise. Between 91 days and 120 days after your purchase date, you will receive 10% of the purchase price of the returned item in the form of K2 Scuba store credit toward future merchandise. To date, not one K2 customer has exercised the above option. If there is something/anything that you are less than satisfied with, please, give us a call. . . WE WILL MAKE IT RIGHT! It is your responsibility to ship it back to us, and once accepted, we will issue you a store credit, minus the cost of shipping. No returned merchandise will be accepted without a Return Merchandise Authorization (RMA), and upon inspection of the return item and approval by the Returns Department, we will credit you in the same manner as your original payment within 7 days of receiving the returned item. Please request a Return Authorization Here Once you receive an RMA, please send your package by UPS or FedEx to: Returns Manager K2 Family of Companies, Inc 13136 Saticoy Avenue Building L North Hollywood, CA 91605 Please send by UPS or FedEx ONLY. USPS will lose your package, which is your responsibility. All returns will be credited the amount of purchase by bank check or credit card (at our discretion) minus shipping charges. Blowout/Closeout Merchandise does not apply to the above Terms & Conditions as as such cannot be returned. Tho' we will work with you on an exchange. . .we are customer 'centric! For our International customers, please contact us so we can make return arrangements for you. Give customer service a call at 866 K2 Diving, and you will get a cheerful rep, happy to take care of you . . . guaranteed! Please See Terms & Conditions Here.
Available Payment Options
This Seller offers the below stated payment options. Take the time to become informed on the offered options.
Upon sale, you will be able to choose how you would like to pay for this item, using one of the methods listed below.
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- Accepts all major credit cards directly
- All transactions are FDIC insured
- Payment is convenient and immediate. You pay right from the item listing page and your payment is deposited directly into the seller's account.
- Authorize.Net safeguards customer information using the most advanced networks for payment processing, with industry proven encryption standards and leading edge security protocols
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A 8.75% Sales Tax is added to all purchases shipping to California. If you are attempting to pay through PayPal, please note that you do not need a PayPal account to pay. After logging into your Pricefalls account, click "My Account" and scroll down to "Items I have won". Then select "Pay Now" from the drop down menu next to the item you have won. Once you have proceeded to PayPal click the "Buy as a guest" option. Thank you.
Store Description
We are what the olde neighborhood watersports shoppe should be. Come in and feel unhurried, unrushed and a genuine gladness at your presence. You see, we are grateful for your business, whether you come visit us at our offices in North Hollywood, or purchase from us at K2 Snorkel, K2 Scuba, K2 Beach, K2 Swim. . . Welcome to the Tribe K2! What say you if we treated you more like family, and a whole lot less like a meal ticket? We may not always be the cheapest, but we will wow you over with gratitude and genuine customer service. . . it’s the K2 Difference!