Item must be returned within 14 days after the buyer receives it
Refund will be given as Exchange Only
Howard Technology Solutions (HTS) return policy is provided as shown. Any request must be made within the time frame outlined for the respective reason for return. Product return requests to HTS after the designated period will not be processed. ***Please note that returns are not permitted for opened items that are not defective or the result of an HTS error.*** In addition, some manufacturers, such as Sony, HP, Samsung and Lenovo, stipulate they must handle all returns for their products directly. In these cases, customers will be instructed on how to contact the manufacturer for an exchange.
Software and Consumables:
OPENED SOFTWARE, CONFIGURE-TO-ORDER, PERSONALIZED, CUSTOMIZED PRODUCTS AND CONSUMABLES (TONER CARTRIDGES, INK CARTRIDGES AND DIGITAL MEDIA) MAY NOT BE RETURNED FOR REFUND, EXCHANGE OR CREDIT. Software licenses purchased under any type of volume purchase agreement or any non-Howard customized hardware and/or software product(s) may not be returned at any time.
Hardware, Parts, Accessories and Peripherals:
Unopened software accessories, peripherals, parts only and/or hardware may be returned within fourteen (14) days from the date on the invoice for a credit or refund of the purchase price paid. Any request for a return of an opened item that is the result of an HTS error or defective item will NOT be accepted.
Non-Howard Technology Solutions Branded/Third-Party Products:
HTS makes no warranties for Software, or Non-Howard Technology Solutions branded products. HTS provides such product “as is”. If you discover what you believe is a product defect for any third-party product, you may contact HTS within 14 days of receipt of the product for assistance. After 14 days from product receipt, warrantyand service is provided by the product manufacturer and not by Howard Technology Solutions. Please note that products sold through the HTS website that do not bear the Howard Technology Solutions brand name are serviced and supported exclusively by their manufacturers in accordance with the terms and conditions packaged with the products. Howard’s Limited Warranty does not apply to products that are not Howard-branded, even if packaged or sold with Howard products.
If you’re an APO/FPO customer and you’re outside the domestic delivery area, the standard Return and Refund Policy applies—with the exception that you’re responsible for shipping the product back to a state-side return address, plus handling, customs, and inventory liability. We recommend that you insure your return against loss.
The recipient of product agrees to report claims for damage, shortage, or errors in material as follows:
- a) Claims for damage and/or shortage caused by shipping must be made by the recipient to the shipper within five (5) calendar days of delivery
- i. All items in question must be kept in their original cartons and at the original delivery point for inspection by the carrier
- ii. If notified, HTS will assist the purchaser as possible with the claim
- b) Claims involving shortages or errors will not be considered unless noted on the delivery receipt and reported to HTS within five (5) calendar days of delivery
To return products, you must contact Howard service and support at 888-323-3151 or via Pricefalls to obtain a Return Merchandise Authorization (RMA) number within the return policy period applicable to the product you want to return. You must ship the products to Howard within five (5) days of the date that Howard issues the Return Merchandise Authorization Number.
- 1) Ship the product(s), and insure the shipment or accept the risk of loss or damage during shipment.
- 2) The RMA number must be prominently displayed on the shipping label or visible on the outside of the shipping package.
- 3) Return the products in their original packaging, in as - new condition along with any media, documentation, and all other items that were included in the original shipment, unless returned product is defective.
The refund process takes approximately thirty-(30) days. Upon receipt of the complete returned purchase, Howard will issue a credit or a refund of the purchase price paid. Refunds will be refunded to the original form of payment and only to the buyer of the product listed on the invoice.
HTS is not responsible for any personal data or personal items returned with a product in