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A: Thank you for taking the time to learn more about Pricefalls.com! Pricefalls.com is an online marketplace comprised of a collection of reputable online and physical retailers spread throughout the entire United States that have gathered in one place to bring you amazing inventory at great prices. Along with the Pricefalls.com marketplace we have brought an inventive and entertaining twist to the e-commerce process called the Dutch Auction. Through great customer service and our innovative structure we strive to bring you a better online shopping experience.
A: In a Dutch Auction, the auctioneer begins with a high asking price which is
lowered until some participant is willing to accept the auctioneer's price, or
a predetermined reserve price (the seller's minimum acceptable price) is reached.
The winning participant pays the last announced price. This is also known as a
"clock auction" or an open-outcry descending-price auction.
This type of auction is convenient when it is important to auction goods quickly,
since a sale never requires more than one bid. Theoretically, the bidding strategy
and results of this auction are equivalent to those in a sealed first-price auction.
The Dutch auction is named for its use in the Dutch Tulip Craze.
Q: Where is Pricefalls located?
A: As Pricefalls.com is a marketplace for merchants to list their inventory,
Pricefalls is effectively spread throughout the entire United States. Currently
there is no singular Pricefalls.com location. However, our headquarters is located
in sunny Las Vegas, Nevada and we operate on Pacific Standard Time (PST). We also
have an office in Germany, a technical team in Georgia, and sales representatives
in Maine and Florida.
If you drop by Sin City for a convention or just for fun make sure to look us up!
Q: What drives you? What are your company's ideals?
A: Pricefalls is driven by a very dedicated team of professionals striving to create a better e-commerce/online shopping experience. Our ideals are simple: Honesty, Savings and Customer Service.
A: The story of Pricefalls.com begins with a group of college students who were interested in creating an alternative e-Commerce website for both buyers and seller. The goal was to make selling online easy as possible for small and medium store owners, to find the best deals online for consumers, and to foster a customer experience unlike any other. To take a look at how we started read our story at: http://www.pricefalls.com/about-us
Q: Why should I use Pricefalls.com?
A: For a full presentation visit: http://www.pricefalls.com/Pricefalls-How-To-Sell
Q: How can I learn more about the Pricefalls Team?
A: To learn more about the Pricefalls family and executive team check out http://www.pricefalls.com/about/team/
Q: How I can learn more about the Pricefalls Team?
A: To learn more about the Pricefalls family and executive team check out http://www.pricefalls.com/about/team/
Q: I forgot my password. What should I do?
A: As the Pricefalls.com Support Team does not have access to any user passwords, if you've lost or forgot yours please visit https://www.pricefalls.com/login/recover and enter the e-mail address associated with your account.
Q: Why do I need to make an account to purchase on Pricefalls.com?
A: Creating an account on Pricefalls.com is an easy and important process that only takes a moment. The reason we've implemented this one time process is so we can send your tracking and shipping information to the correct email address. We appreciate your business with us and will never violate your privacy or spam your inbox.
Q: What are your shipping and return policies?
A: Shipping and return policies are set by each individual store and can be located on the item's page underneath the 'Buy Now' button on the "Shipping & Returns" tab.
Q: Who is selling these products?
A: Pricefalls.com is a marketplace filled with an ever-growing number of sellers each with their own individual store on the site. There is no singular Pricefalls store but a collection of merchants with other locations that vary from a brick-and-mortar location to those with just an online presence.
Q: How can I find who the seller of a particular product is?
A: On the item's page to the right hand side of the price you will see a box labeled "Seller Information". In that box you will find the "Seller:" and options to "Ask Seller a Question", "See Seller's Other Items" and "Suggest an Item". You may also utilize the "Store Information" tab for detailed information about the seller.
Q: Does Pricefalls warehouse inventory?
A: No, Pricefalls does not warehouse inventory. Inventory on Pricefalls comes from merchants/sellers/individual businesses all across the country.
Q: Do you allow Cashier's Checks or Money Orders?
A: No. At this time Pricefalls.com does not accept Cashier's Checks or Money Orders.
A: PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.
Q: How do I sign up for PayPal?
A: You can sign up for a Free PayPal account by going to http://www.paypal.com.
Q: Do I need a PayPal account to purchase on Pricefalls.com?
A: Nope! You can also purchase on Pricefalls.com using any of the other approved forms of payment methods (Visa, MasterCard, Discover, American Express and E-Checks). When you select "Buy Now" you will be directed to a payment gateway that will ask for a PayPal login and password. If you would like to use a card instead, simply click on the button to the right of the log-in area that says "Don't Have a PayPal Account? Pay with a credit/debit card".
Q: Do you charge sales tax on items?
A: Sometimes. The stores listing inventory on Pricefalls are required by law to charge state tax on orders with a shipping address in the same state as the business. The business address of a seller can be located on the 'Store Info' tab on each item's page.
Q: Can my shipping address be different than my billing address?
A: Yes! Pricefalls provides the option for an alternate shipping address the payment page.
Q: Where is the shopping cart?
A: Currently, due to Pricefalls.com's unique marketplace structure, we do not have a "shopping cart" feature. Instead, when you shop on Pricefalls items are purchased individually. However, the creation of a unique shopping cart function is in the works and will be implemented soon. Stay tuned!
Q: How do I know if I 'Won' an item?
A: If you are bidding on a 'Dutch Auction' item and your bid wins, you will be notified immediately of your win by email and can either click on the link provided within the email or find "Won Items" in the My Account section of Pricefalls.com.
Q: What are your shipping and return policies?
A: Shipping and return policies are set by each individual store and can be located on the item's page underneath the 'Buy Now' button on the "Shipping & Returns" tab.
Q: Who is selling these products?
A: Pricefalls.com is a marketplace filled with an ever-growing number of sellers, each with their own individual store on the site.
Q: How can I find who the seller of a particular product is?
A: On the item's page to the right hand side of the price you will see a box labeled "Seller Information". In that box you will find the "Seller" and options to "Ask Seller a Question", "See Seller's Other Items" and "Suggest an Item". You may also utilize the "Store Information" tab for detailed information about the seller.
Q: How do I ask a seller a question?
A: In order to "Ask Seller a Question" you will need to have a verified Pricefalls.com account. The reason an account is necessary to access this feature is to ensure a verified email address is available. When the seller responds to your inquiry it will be sent to the email address linked to your account.
Q: Is there another way to contact an individual seller?
A: Yes, although it varies. There are two ways to access a seller's
contact information. The first is by clicking on the tab labeled "Store Info"
below the "Buy Now" button on an individual item's page. The second is by
accessing the store directory by clicking on the "View All Stores" link at the top
of every page and navigating to a specific store. Once in the store, you
will see a tab labeled "Location Info" which will have all of the contact
information for the specific store.
However, not every store has elected to provide additional contact information.
If you can't find contact details for a specific store, please feel free to
contact Pricefalls.com headquarters and we will work to answer any question you may have.
Q: What does "This Auction is Closed" mean?
A: If an item's page says, "This Auction is Closed", that specific item is either
out of stock or the auction period has ended. If the quantity of the closed auction
is 0 that particular item is Out of Stock. You can "Click Here to request more," which
will send an email to the merchant asking for additional items.
If the item's quantity says more than 0, then the listing period for
the specific item has ended and it may or may not be re-listed on Pricefalls.
In this situation please feel free to either contact Pricefalls HQ at 866-503-9799
or by email at askryan@pricefalls.com. You can also save the item page and return later to
see if the item has been relisted.
Q: What does "This item will be falling soon" mean?
A: When an item's page says, "This item will be falling soon" it usually refers to one of two things. 1) That particular auction has not started yet or 2) the inventory within the merchant's store is in the process of being re-listed to show updated inventory. In either situation check back at the top of the hour to see if the item has been opened for purchase, or contact Pricefalls Customer Service at 866-503-9799 or by email at support@pricefalls.com for further details.
A: If an item is listed in the Dutch Auction format, below the Item Information you will see a bidding timer and the options to "Buy Now" or "Place Bid". To the right of the "Place Bid" feature you will see an open box with a 0 in it. There you can enter an amount and then "Place Bid" to cement your desired price. Once you have entered your bid, a "Bid Meter" will appear with your "Big Strength" and possible bid-execution date.
Q: What does the "Bid Meter" do?
A: The "Bid Meter", which appears once you've placed a bid on an auction item, reveals two pieces of information, the "Bid Strength" and date the bid will execute. The "Bid Strength" bar is an indication as to how effective your bid is with that specific auction and the date and time above the "Bid Meter" is when your bid would win. However, while it does show the projected date/time your bid would win, this is not a guarantee that the auction will last that long or that your bid is above the "Price Floor". Use the "Bid Strength" meter to gauge whether or not your bid will be successful and you are well on your way to a win!
Q: How can I leave feedback on my experience on Pricefalls.com?
A: At Pricefalls.com we thrive on customer feedback and read and pass around every suggestion given to us. Please feel free to leave feedback or suggestions at http://www.pricefalls.com/contact/
Q: What does it mean to "Watch this item"?
A: When you are logged in to your account on Pricefalls.com you will be able to keep track of the status of a particular item by using this feature. This tab is particularly effective on items listed in the Dutch Auction format. When you have successfully "Watched an item" you will receive an on-screen notification and will be able to access items watched in your "My Account" feature.
Q: Where can I find items I have "Watched"?
A: You can find items you have Watched by accessing the "My Account" feature to the top right of every page. When in "My Account" you will see a tab labeled "Watching" under the "All Buying" section. When you click on this feature a list of "Items I am Watching" will appear with all of the item's details as well as options to "Compare", "Delete", "Delete All" and "Watch All".
Q: Do you ship to Hawaii or Alaska?
A: As Pricefalls.com is a marketplace populated by hundreds of various merchants ranging from individuals to Internet 500 companies we do not have one set shipping policy. Each seller on Pricefalls comes to our platform and indicates their own policies. With regards to shipping to Alaska and Hawaii please refer to the "Shipping & Returns" tab on every individual item page. If you have any further questions regarding shipping to Hawaii or Alaska please contact Pricefalls.com either by email (support@pricefalls.com) or phone (866-503-9799).
Q: How can I further support Pricefalls.com?
A: If you are a seller on Pricefalls or just a loving fan please visit: http://www.pricefalls.com/marketing/love-pricefalls/ and add an I/We Love Pricefalls button to your homepage, Facebook, blog or Twitter! We love our customers as much as you love Pricefalls!
Q: How can I list products on Pricefalls.com?
A: For all the details on how to list products on Pricefalls.com please click here:
http://www.pricefalls.com/sell-on-pricefalls
Q: How do I create a store on Pricefalls.com?
A: In order to begin the store creation process please visit: http://www.sellonpricefalls.com
Q: Where can I find the Pricefalls.com User Agreement?
A: The Pricefalls.com User Agreement can be found at http://www.pricefalls.com/Pricefalls-User-Agreement/
Q: Where can I find the Pricefalls.com Privacy Policy?
A: The Pricefalls.com Privacy Policy can be found at http://www.pricefalls.com/Pricefalls-Privacy-Policy/
Q: Where can I find my Sales Report?
A: Pricefalls.com has a very robust and user-friendly sales report that can be found at https://www.pricefalls.com/myaccount/reports/
Q: I don't have a store logo. Can you help?
A: Of course! At Pricefalls.com we have a very talented and professional artistic team dedicated to site beautification and logo creation. In order to take advantage of our Logo Creation process please visit http://www.pricefalls.com/custom-logos and fill out the required fields. Be as specific and detailed as possible, also make sure to leave your contact information and a Creative Team Representative will be with you soon!
Q: What are the fees on Pricefalls?
A: We take great pride in providing our customers with a service that not only gives you complete product price control, but also allows you to conduct business at rates lower than our competitors'. Best of all we charge zero insertion fees. You only pay a fee if your item sells! For a break-down of the Pricefalls Final Value Fee please visit: http://www.pricefalls.com/about/fees/
Q: How do I become a featured store on the home page?
A: The Pricefalls Staff chooses these stores based upon their sales volume and completion as well as their commitment to customer service. If you would like to be considered for a Featured Stores listing please contact Pricefalls HQ at 866-503-9799.
Q: How can I get in contact with Pricefalls.com?
A: At Pricefalls.com we take pride in our "always open phone lines" policy and encourage communication between our team and consumers/merchants. Feel free to contact us either by phone at toll free (866) 503-9799, by email at support@pricefalls.com, online at http://www.pricefalls.com/Contact-Pricefalls/ or via LiveChat found on any Pricefalls page in the top right corner.
Q: Do you have LiveChat support?
A: Yes we do! To get in contact with one of our LiveChat specialists, look for the LiveChat button located on the top right hand side of any page. If our specialists are not available you will see a message above your inquiry that states, "All Pricefalls Personal Shoppers are catching some rest for the day. Leave them a message so they can get busy shopping for you in the morning! Thanks for stopping by, and chat with you tomorrow :)"
Q: How can I stay in contact with Pricefalls.com updates?
A: Pricefalls.com is constantly creating additions to the site, rolling out amazing deals and adding new stores. We urge you to take a moment and "Like" our Facebook fan page at http://www.facebook.com/Pricefalls and follow us on Twitter @Pricefalls.
